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Process mapping worksheet

Map one job, its decisions and the information each person needs.

Download blank PDF & exampleDownload blank process map

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Pick one job you can follow from beginning to end. The worksheet is optional; the SVG is a blank map you can edit or print.

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Job boundary

People and information

Steps and decisions

Variations

Keep it useful

Worked example · Invented for this guide

A monthly reporting map

Invented teaching example. No client outcome is claimed.

Boundary

Request: prepare the agreed monthly client report.

Finish: a person reviews the figures and explanation before release.

Common steps

Check requirements, collect figures, validate the period, prepare a draft and review it.

Different routes

Client A needs performance against the agreed plan.

Client B needs an explanation for a change in one channel.

A missing data source returns the job to collection; it is not filled with an invented number.

Ownership

The account manager confirms changes in client requirements.

The analyst records a new analysis route before it becomes part of the next report.

Illustrative reporting route
  1. Account manager

    Confirm what this client needs

    Check the agreed questions, reporting period and current requirements.

  2. Reporting system and analyst

    Gather the required figures

    Use the sources for this version of the report. Flag a missing source rather than treating it as a zero.

  3. Analyst

    Choose the reporting route

    A standard report follows the common route. A client-specific question needs its own analysis and explanation.

  4. Person responsible for the account

    Review the figures and interpretation

    Check that the period, definitions and explanation match the client’s situation.

  5. Account manager

    Release and record the version

    Send the reviewed report and keep the requirements used to build it.

This is an invented map. Missing figures return to collection; a changed client requirement returns to the first step.