Privacy Policy

1. Introduction

LeverageAI Ltd is responsible for the personal information described in this policy. It covers our website, enquiries, newsletter, events and free tools. Contact legal@ailevrg.com with privacy questions. Data handling for client implementations is agreed during project scoping and in the relevant service agreement.

2. Information We Collect

Enquiries: the contact and business details you submit, your message or business challenge, and referral or campaign information associated with the enquiry. These details are recorded in our customer relationship management (CRM) system so we can respond and follow up.

Newsletter: the email address you submit and information identifying the signup source.

Events: your name, email, optional company, the session you register for and your request for event emails are stored in our CRM. We use these details to send joining instructions and event updates. Webinar connection events record when you join and leave. LiveKit carries the live audio, video, screen sharing and chat you choose to share with other people in the room. This meeting feature does not record sessions or save chat transcripts.

Free tools: answers are saved in your browser while you work. Creating your completed PDF report, or saving a project readiness brief, sends your answers to our server, and we keep a copy in our CRM. That copy is not linked to your name or email unless you later submit one of our forms from the same browser. When you download a worksheet, template or guide pack, we record which file was downloaded, without your name or email. Submitting the optional fit-call form sends your contact details to our CRM and links them to the reports you created in that browser.

Technical information: our website and infrastructure process connection and request information, including IP addresses used for abuse prevention and rate limiting. Website events include page and link interactions, form submissions and tool usage.

3. How We Use Your Information

We use enquiry details to respond to your request, discuss suitability, prepare for calls and administer agreed work. This supports our legitimate interests in handling business enquiries and customer relationships, or taking steps towards and performing a contract where applicable.

We use newsletter signup details to send the updates you request on the basis of your consent. You can withdraw that consent by contacting us at legal@ailevrg.com.

We process tool answers to provide the PDF or brief you request. We keep a copy to understand what people use the tools for and to prepare for any conversation you later ask for. We use technical information to operate and protect the website and understand how it is used. We also retain information where needed to meet legal obligations.

4. Free Tools and Browser Storage

You do not need an account or email address to use the tools or download a PDF. Creating a PDF report keeps a copy of your answers in our CRM as an unnamed tool record. It does not create a contact or enquiry unless you submit one of our forms.

Tool progress is saved in local storage on your device. When you return to a tool, saved progress more than 30 days old is removed. This is checked when the tool loads, so it is not a scheduled deletion from an unused device. Use Start Over on the results page, choose to start fresh when returning, or clear your browser storage to remove saved answers.

Referral and campaign information is held in session storage and may be attached to a submitted enquiry. If you accept optional cookies, we also remember which reports and files you downloaded in this browser for 30 days, so an enquiry you submit later can be linked to them. Clearing browser storage does not delete information you have already sent to us.

5. Data Sharing

Our hosting, infrastructure and communications providers process information needed to operate the website and respond to you. Enquiry details, tool answers from PDF reports and readiness briefs, and records of file downloads are held in our CRM. Information may also be disclosed where required by law.

Fit-call booking opens Google Calendar, where Google processes the booking information you provide. Book purchases take place on Amazon, which handles the order and payment under its own terms and privacy policy.

If you accept optional cookies, the website loads Google Tag Manager and sends website interaction events to it, including conversion events intended for LinkedIn measurement. Tags configured through that service can involve further processing by the relevant analytics or advertising providers.

We do not sell your personal information.

6. Your Rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your personal information. You can object to processing based on legitimate interests and to direct marketing. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.

Contact legal@ailevrg.com to make a request. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

7. Cookies and Tracking

We use browser storage for tool progress, referral information and download references as described above. Optional analytics and advertising tracking stays off until you accept it through the cookie banner. Google Tag Manager can then load analytics and advertising technologies that use cookies or similar storage. These are separate from the answers saved by the tools.

Use Cookie settings in the footer to accept or reject optional tracking. We remember your choice for 180 days. Withdrawing consent reloads the page to stop previously loaded tracking scripts; it does not undo information already sent to providers. You can delete stored information or restrict cookies through your browser settings. Doing so may remove saved tool progress. Third-party services such as Google Calendar and Amazon have their own storage and privacy practices.

8. Data Retention

We retain enquiries and related CRM records for as long as needed to respond, manage the business relationship and address outstanding matters. Contract and transaction records may need to be kept to meet accounting or legal obligations or resolve disputes.

Newsletter records are kept to manage your subscription; after you opt out, a record of your preference may be needed to avoid sending further marketing. Browser-based tool retention is described in section 4. Contact us for information about records held about you or to request deletion. To have an unnamed tool record deleted, contact us with the tool name and the date you used it so we can find it.

9. International Processing and Security

External providers may process information outside the UK. The location and arrangements depend on the provider and service used. Contact legal@ailevrg.com for details about the providers and transfer arrangements relevant to your information.

We use access controls and technical measures to protect the services we operate. Data-protection requirements for custom implementations, including what may be sent to AI providers, are agreed during scoping.

10. Information You Choose to Provide

Contact details requested on enquiry forms allow us to respond. If you do not provide required details, we may be unable to handle the enquiry. Newsletter signup and fit-call enquiries are optional; neither is required to use the free tools. Only include information you are entitled to share.

11. Changes to This Policy

We update this page when our practices change. The revision date records when the wording was last changed.

12. Contact Us

For privacy questions, requests or details of our data handling, email legal@ailevrg.com.